Privacy Policy

Privacy Policy for GWC Gambling Harms Recovery Coaching
At GWC Gambling Harms Recovery Coaching, we are committed to protecting your privacy and handling your personal information with care, transparency, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Who We Are
GWC Gambling Harms Recovery Coaching provides recovery coaching, support, education, and guidance for individuals affected by gambling-related harm.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Email: Gwcgamblingharmscoaching@outlook.com
Information We Collect
Depending on how you interact with our website, we may collect:

Information you provide
This may include:

Your name
Email address
Telephone number
Information you include when completing a contact form
Any information you voluntarily provide regarding your enquiry

Please avoid sending highly sensitive personal information through website contact forms unless requested.

Information collected automatically
When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time spent on the website
Referring website
Cookies and analytics data

How We Use Your Information
We use your information to:

Respond to enquiries
Arrange consultations or coaching sessions
Provide information about our services
Improve our website
Monitor website performance
Comply with legal obligations
Prevent fraud or misuse of our website

We will only process your personal information where we have a lawful basis for doing so.

Marketing Communications
We will only send marketing emails if you have chosen to receive them.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
Cookies

Our website may use cookies to:

Ensure the website functions correctly
Improve user experience
Analyse website traffic
Measure website performance

You can control or disable cookies through your browser settings.

Third-Party Services
Our website may use trusted third-party providers, such as:

Website hosting providers
Contact form services
Google Analytics (if enabled)
Email providers

These providers only process your information where necessary to provide their services and are required to keep your information secure.

How Long We Keep Your Information
We retain personal information only for as long as necessary to:

Respond to your enquiry
Provide our services
Meet legal or regulatory requirements
Resolve disputes

Information that is no longer required will be securely deleted.

Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

While we work hard to protect your information, no online transmission can ever be guaranteed to be completely secure.

Your Rights
Under UK data protection law, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information where appropriate
Request restriction of processing
Object to certain processing activities
Request transfer of your information to another organisation where applicable
Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the email address provided above.

Complaints
If you are unhappy with how we handle your personal information, we encourage you to contact us first so we can try to resolve your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO).
Information about making a complaint can be found at:
https://ico.org.uk/

External Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.
The latest version will always be published on this page with the updated effective date.

Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
GWC Gambling Harms Recovery Coaching
Email: Gwcgamblingharmscoaching@outlook.com