Privacy Policy

1. Introduction

Welcome to GWC Gambling Harms Recovery Coaching (“GWC”, “we”, “our”, or “us”). By accessing and using this website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use this website.

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2. About Our Services

GWC Gambling Harms Recovery Coaching provides coaching, guidance, education and support for individuals affected by gambling-related harm. Our services are intended to empower clients through structured coaching and personal development.

Our coaching services are not a substitute for professional medical, psychiatric, psychological or legal advice. If you require emergency medical assistance or are experiencing a mental health crisis, you should contact the appropriate emergency services or a qualified healthcare professional immediately.

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3. Use of This Website

You agree to use this website only for lawful purposes. You must not:

• Use the website in any way that breaches applicable laws or regulations.

• Attempt to gain unauthorised access to our systems or data.

• Introduce malicious software, viruses or harmful code.

• Copy, reproduce or distribute website content without our written permission.

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4. Booking & Appointments

Appointments may be booked through our website, by telephone, email or other agreed communication methods.

Appointments are subject to availability and confirmation by GWC.

We reserve the right to refuse or cancel bookings where appropriate.

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5. Cancellations & Rescheduling

If you need to cancel or reschedule an appointment, please provide as much notice as possible.

Where appointments are cancelled with insufficient notice or are missed without prior communication, we reserve the right to charge for the session or decline future bookings.

Any specific cancellation policy communicated at the time of booking will take precedence.

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6. Fees & Payments

Where coaching services are chargeable:

• Fees will be communicated before services commence.

• Payment terms will be agreed prior to appointments.

• Outstanding balances may result in services being postponed until payment has been received.

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7. Confidentiality

We respect your privacy and treat information shared during coaching sessions with discretion.

Information may only be disclosed where required by law or where there is a genuine concern regarding the safety of you or another person.

Please refer to our Privacy Policy for further information on how personal data is collected, stored and processed.

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8. No Guarantee of Outcomes

Recovery is a personal journey and outcomes vary between individuals.

While we are committed to providing professional coaching and support, we cannot guarantee specific results or recovery outcomes.

Your progress depends upon numerous factors, including your own participation, commitment and circumstances.

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9. Intellectual Property

All content on this website, including text, graphics, branding, logos, documents and images, remains the property of GWC Gambling Harms Recovery Coaching unless otherwise stated.

No material may be copied, reproduced or distributed without prior written permission.

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10. Third-Party Websites

Our website may contain links to external websites for your convenience.

We are not responsible for the content, security, availability or privacy practices of third-party websites.

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11. Website Availability

We make every reasonable effort to keep this website available and accurate.

However, we do not guarantee uninterrupted access and accept no liability for temporary outages, technical issues or inaccuracies.

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12. Limitation of Liability

To the fullest extent permitted by law, GWC Gambling Harms Recovery Coaching shall not be liable for any indirect, incidental or consequential loss arising from the use of this website or our services.

Nothing within these Terms & Conditions limits liability where such limitation is prohibited by law.

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13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

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14. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Any updates will be published on this page and will take effect immediately upon publication.

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15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Kingdom.

Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the British courts.

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16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

GWC Gambling Harms Recovery Coaching